FAQ | Brightstar Lab Pro — Winter Park, FL

Question 1

What is Brightstar Lab Pro?

Accepted Answer

Brightstar Lab Pro is a professional specimen-collection provider located in Winter Park, Florida. We provide mobile and in-office specimen collection services, including blood draws, DNA testing, and drug-test collections. We are a specimen-collection site, not a diagnostic laboratory — we do not perform laboratory analysis or interpret results.

Question 2

Where is Brightstar Lab Pro located?

Accepted Answer

Our office is located at 3001 Aloma Avenue, Suite 119, Winter Park, FL 32792. We also offer mobile collection services throughout Central Florida, including Orlando, Altamonte Springs, Lake Mary, Oviedo, Apopka, Sanford, and Kissimmee.

Question 3

Do I need a doctor's order for a blood draw?

Accepted Answer

Yes. A valid physician-issued requisition or laboratory order is required for all blood draw services. Your order must be submitted and reviewed before your appointment is confirmed. To submit your order, email labs@brightstarlabpros.com.

Question 4

Can I get a blood draw without visiting a hospital or Quest/Labcorp?

Accepted Answer

Yes. Brightstar Lab Pro is an independent specimen-collection provider in Winter Park, FL. If your physician has issued a lab order, we can collect your blood specimen at our office or come to your home or workplace — no hospital visit or national chain required. We work with most major laboratories.

Question 5

How does mobile Routine Bloodwork work?

Accepted Answer

Mobile Routine Bloodwork is $110, and that fee covers travel within 15 driving miles of our Winter Park office; additional travel fees apply beyond 15 miles of our Winter Park office. You request the visit online by entering the service address where you would like us to meet you — a service address is required to submit a request. Your submission is a request, not an instant booking: it stays pending until Brightstar Lab Pro confirms your appointment time and your total fee, including any travel fees beyond 15 miles. A physician-issued requisition or laboratory order is required. Questions? Call (407) 672-1609.

Question 6

How do specialty-kit collections work and what do they cost?

Accepted Answer

In-office specialty-kit collection is $95 for one person with one specialty kit. Mobile specialty-kit collection is $150 for one person with one specialty kit, requested online with the service address where we should meet you. Mobile add-ons: +$40 per additional person receiving routine bloodwork at the same location, +$95 per additional person with their own specialty kit at the same location (one kit included), and +$75 per additional specialty kit for the same person. Additional travel fees apply beyond 15 miles of our Winter Park office. Mobile requests stay pending until Brightstar Lab Pro confirms availability and the final total, then payment is collected. You must have the kit, required order, paperwork, and collection instructions before scheduling. Questions? Call (407) 672-1609.

Question 7

What areas do you serve for mobile blood draws?

Accepted Answer

Our mobile phlebotomy service covers Winter Park, Orlando, Altamonte Springs, Lake Mary, Oviedo, Apopka, Sanford, Kissimmee, and surrounding Central Florida communities. Travel within 15 driving miles of our Winter Park office is included in mobile fees; additional travel fees apply beyond 15 miles of our Winter Park office and are confirmed with you before your visit is finalized. Mobile Routine Bloodwork and Mobile Specialty-Kit Collection can be requested online at brightstarlabpros.com/schedule; for other mobile services, call (407) 672-1609.

Question 8

Do you accept walk-ins?

Accepted Answer

No. All services are by appointment only. Please schedule your appointment in advance online at brightstarlabpros.com or by calling (407) 672-1609.

Question 9

Do you accept insurance?

Accepted Answer

Brightstar Lab Pro's specimen-collection services are self-pay. We do not bill insurance or Medicare and do not accept HSA/FSA cards. For in-office appointments, payment is due in full at the time of booking by major credit card, debit card, Apple Pay, or Google Pay when supported. For mobile visits, payment is collected after Brightstar Lab Pro confirms your appointment and total fee. Laboratory testing fees are separate from Brightstar Lab Pro's collection fees.

Question 10

What is the difference between legal and informational DNA testing?

Accepted Answer

Legal DNA testing follows documented chain-of-custody procedures and is designed for situations where results may be used in court proceedings, child support cases, custody matters, or other legal contexts. Informational DNA testing is for personal knowledge when court-admissible documentation is not required.

Question 11

What do I need to bring to a DNA testing appointment?

Accepted Answer

All participants must bring valid government-issued photo identification. For legal DNA testing, all parties must be present at the time of collection. If you have a court order or legal documentation, bring that as well. DNA collections are performed at our Winter Park office only.

Question 12

How long does legal DNA testing take to get results?

Accepted Answer

Legal DNA testing results are generally available within 3–5 business days after the laboratory receives all required samples and documents. Analysis is performed by an AABB-accredited laboratory.

Question 13

Do you offer DOT drug testing in Winter Park, FL?

Accepted Answer

Yes. Brightstar Lab Pro is a DOT-compliant drug-test collection site in Winter Park, FL. We offer both DOT and non-DOT urine drug-test collections by appointment. Bring valid government-issued photo ID and any employer-provided testing authorisation or custody-and-control documentation.

Question 14

What do I need to bring to a drug-test collection appointment?

Accepted Answer

You must bring valid government-issued photo identification and the required testing authorization or custody-and-control documentation. Bring any additional instructions provided by your employer or the requesting organization.

Question 15

Do you provide specimen collection for assisted-living facilities?

Accepted Answer

Yes. Brightstar Lab Pro offers on-site specimen collection at assisted-living communities, memory-care facilities, and senior residences throughout Central Florida. We coordinate directly with facility staff to minimise disruption for residents. Call (407) 672-1609 to arrange facility services.

Question 16

What is a specialty-kit collection?

Accepted Answer

Some laboratory tests require a specialty-testing kit provided by the ordering laboratory or physician. Brightstar Lab Pro can collect specimens for patients who have already received their kit and the required order, paperwork, and collection instructions. You must have the kit before scheduling.

Question 17

Do you perform laboratory analysis?

Accepted Answer

No. Brightstar Lab Pro is a specimen-collection provider, not a diagnostic laboratory. Laboratory analysis, result reporting, and interpretation are performed by the appropriate laboratory. For DNA testing, analysis is performed by an AABB-accredited laboratory.

Question 18

How do I schedule an appointment?

Accepted Answer

You can schedule an appointment online using our scheduling form at brightstarlabpros.com/schedule, call us at (407) 672-1609, or send us a message through our contact form. Submitting an appointment request does not guarantee the requested time — we will review your service requirements and confirm your appointment. Mobile Routine Bloodwork and Mobile Specialty-Kit Collection requests require a service address and stay pending until we confirm availability, your appointment time, and the final total. For questions about any service, call (407) 672-1609.

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